SHIPPING & EXCHANGES

SHIPPING

YOU WILL RECEIVE AN AUTOMATIC CONFIRMATION WHEN YOU PLACE YOUR ORDER. PLEASE ALLOW 2-3 BUSINESS DAYS FOR ORDER PROCESSING, PENDING AVAILABILITY AND CREDIT CARD VERIFICATION. THIS MAY TAKE LONGER DURING SPECIAL RELEASES OR MAJOR HOLIDAYS. PLEASE NOTE, FRATER DOES NOT SHIP ON WEEKENDS. FRATER WILL EMAIL YOU WITH UPDATES AND TRACKING INFORMATION ONCE YOUR ITEMS HAVE SHIPPED. IN AN EVENT THAT A PRODUCT IS OUT OF STOCK OR BACKORDERED, YOU WILL BE CONTACTED BY OUR CUSTOMER SERVICE TEAM. FRATER IS NOT RESPONSIBLE FOR ITEMS LOST OR STOLEN IN TRANSIT. ALL RISKS ASSOCIATED ARE ASSUMED BY THE COURIER.  

INTERNATIONAL ORDERS

FRATER SHIPS INTERNATIONALLY. PLEASE EMAIL US IF YOU’RE UNSURE ABOUT YOUR COUNTRY. ALL INTERNATIONAL ORDERS ARE SHIPPED DELIVERY DUTIES UNPAID (DDU). CUSTOMS, DUTIES, AND TAXES ARE NOT INCLUDED IN THE ITEM PRICE OR SHIPPING COST AT CHECKOUT. THE CUSTOMER IS RESPONSIBLE FOR ALL CUSTOMS, DUTIES, TAXES, AND FEES UPON DELIVERY. UNFORTUNATELY, WE ARE UNABLE TO CALCULATE THESE CHARGES BEFORE YOUR ORDER IS PLACED. PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE FOR ASSISTANCE WITH ESTIMATING ADDITIONAL COSTS.  

EXCHANGES 

TO INITIATE AN EXCHANGE, PLEASE EMAIL CONTACT@FRATER-ONLINE.COM TO REQUEST AN EXCHANGE AUTHORIZATION. FRATER ALLOWS EXCHANGES WITHIN 10 DAYS OF THE ORDER DELIVERY DATE. ALL EXCHANGED ITEMS MUST BE UNWORN, UNDAMAGED, AND UNWASHED WITH ALL ORIGINAL TAGS ATTACHED. THE ORIGINAL INVOICE MUST BE INCLUDED WITH ANY EXCHANGE. EXCHANGES CAN BE MADE FOR A DIFFERENT SIZE, STYLE OR COLOR OF THE ORIGINAL STYLE ORDERED.  EXCHANGE SHIPPING WILL BE PAID BY FRATER. ONLY ONE EXCHANGE SHIPMENT PER ORDER WILL BE COVERED BY FRATER. IF FRATER DETERMINES THAT ANY PRODUCTS ARE NOT IN ORIGINAL CONDITION, EXCHANGE WILL NOT BE GRANTED AND THE ITEMS WILL BE RETURNED TO YOU. FRATER DOES NOT ACCEPT REFUND. IF YOU HAVE ANY QUESTIONS, PLEASE CONTACT CUSTOMER SERVICE AT CONTACT@FRATER-ONLINE.COM